Last updated: July 20, 2026

Refund Policy

14-day money-back guarantee

If you are not happy with klarpage Pro, you can request a full refund within 14 days of your Pro purchase, for any reason. This is the statutory minimum under EU consumer law and applies to every Pro purchase.

How to request a refund

Refunds are handled by our merchant of record, Paddle. Go to paddle.net, look up your order using the email you paid with, and request a refund — Paddle will email you a receipt for every purchase with a direct link too. You can also email klarpagecom@gmail.com from your account's email address and we will forward the request. Approved refunds are returned to the original payment method within about 3–10 business days depending on your bank.

Renewals

Pro renews automatically every year. You can cancel renewal any time from your dashboard; your Pro features remain active until the end of the paid period. We do not offer prorated refunds for the unused part of a billing period after the initial 14-day window.

EU right of withdrawal

If you are a consumer in the EU, you have a statutory 14-day right of withdrawal from the date of purchase. This policy honors that right in full.

Chargebacks

Please contact us or Paddle first — we can almost always resolve issues faster than a chargeback. Fraudulent chargebacks may result in account suspension.

Merchant of record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle appears on your bank statement next to the klarpage name.